Our Billing Policy is as follows and applies to all our customers.

 

Payment Method

All charges appear and will be paid in US dollars. At this moment we accept Credit Card and
Checks as payment methods available. In case any other payment methods will be made
available, we will publish an updated version of this Billing Policy.

All payments are due at the date specified on your order invoice. Once the payment is accepted,
the system will provide you a receipt detailing the service(s) you submitted the payment for and
any additional charges.

Grace period
We offer 10 days grace period for any invoice. After the 10 days a late fee will be added to your
current invoice. We allow a maximum of two payments per invoice only when the first payment
is made before or on the date the invoice is due. The remaining balance, the second payment,
needs to be applied to the account within the 10 days grace period. Failure to do so, will add a
penalty percentage to the whole amount on your invoice, no matter how much of it was already
paid.

Cancellation

Cancellation options depend on the services your requested prior to the cancellation. Each
service has a defined time frame in which a cancellation with no charge can be submitted. In case
of last minute cancellations, the total amount of the invoice will be charged. An estimate and a
deposit will be collected from all customers when signing an agreement stating the services we
will provide you, before all the work starts.

Refund

Refunds are only available if our services are not satisfactory, our staff did not succeed in
following the guidelines of the agreement and the outcome of our work is not what you’ve been
promised. Refunds will be provided within 30 days, in the same payment method you used.
Our policies and prices are subject to change at any moment. We will notify all clients if
materials and services prices change.

Contact

Should you have any questions regarding our Billing Policy and prices please contact us at
https://www.chateauritz.com/contact-us/ .